Return and Refund

Return & Refund Policy

Last updated: 28 January 2026

Welcome to FurnifyFactory. We strive to ensure that every piece of furniture you receive meets your expectations. This Return & Refund Policy explains the conditions under which returns, replacements, and refunds are accepted for purchases made on https://furnifyfactory.com.

By placing an order on our Website, you agree to the terms outlined below.

1. Eligibility for Returns

Returns are accepted only under the following conditions:

  • The product is damaged, defective, or incorrect at the time of delivery

  • The issue is reported within 48 hours of delivery

  • The product is unused, unassembled, and in its original packaging with all tags, accessories, and invoices intact

Products showing signs of use, damage after delivery, or improper handling will not be eligible for return.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Customized or made-to-order furniture

  • Items purchased during clearance or special sale events (unless damaged or defective)

  • Products damaged due to misuse, accidents, or normal wear and tear

3. Return Request Process

To request a return or replacement:

  1. Email us at care@furnifyfactory.com within 48 hours of delivery

  2. Include your order number, product details, and clear images or videos showing the issue

  3. Our team will review your request and respond within 2–3 business days

If approved, we will arrange a pickup or provide return instructions, depending on your location.

4. Inspection and Approval

All returned items are subject to inspection after pickup or receipt at our facility.
FurnifyFactory reserves the right to:

  • Approve or reject a return based on product condition

  • Offer a replacement, store credit, or refund as deemed appropriate

5. Refund Policy

Once a return is approved and successfully inspected:

  • Refunds will be processed within 7–10 business days

  • The refund will be issued to the original payment method used during purchase

  • Shipping, installation, and handling charges (if any) are non-refundable, unless the return is due to our error

Please note that banks or payment providers may take additional time to reflect the refund in your account.

6. Replacement Policy

If you opt for a replacement:

  • A replacement will be dispatched after the returned item passes inspection

  • Delivery timelines may vary based on product availability and location

7. Cancellation Policy

  • Orders can be cancelled before dispatch by contacting us at care@furnifyfactory.com

  • Once an order has been dispatched, it cannot be cancelled and will be treated as a return request under this policy

8. Pickup and Logistics

  • Reverse pickup availability depends on serviceability of your location

  • If reverse pickup is not available, customers may be required to ship the product to a designated address as communicated by our support team

9. Policy Compliance

This policy is governed by applicable Indian consumer protection laws. FurnifyFactory reserves the right to update or modify this policy at any time without prior notice. Any changes will be effective immediately upon posting on the Website.

10. Contact Information

For all return, refund, or cancellation requests, please contact:

FurnifyFactory
Email: care@furnifyfactory.com
Website: https://furnifyfactory.com